top of page
managed IT banner image.png

Managed IT Services 

Managed IT Services and Support That You Can Trust And Rely On

Security & Data Protection

Australian Local 24/7 Helpdesk

Dedicated Client Success Manager

ms-icon-144x144.png

Customised Client Portal

Local Onsite & Remote Support

Accountable.
Reliable. Available.

Discover Reliable, Accountable, Affordable IT Support

Levit8 Business IT Solutions provides a holistic IT support and consultancy approach, including a fully-manned 24/7 support desk, on-site and rapid remote support, staff engagement and training services, and professional expertise to support all your simple and complex infrastructure.

 

Choose from a range of support packages and cybersecurity plans that cover your requirements, with unlimited all-inclusive per-end-user pricing that is scalable as your workforce increases or decreases.

 

We like to be different, and at the forefront of our industry, so we offer short-term, long-term, and no-term lock-in contracts, whatever works for you!

image.png
image-1.png

How We Are Different In Partnering With Our Managed IT Service Clients

We offer our clients a complete portfolio of all the essential ingredients of managed IT to make sure you remain secure, scalable, flexible, mobile, and most importantly operating efficiently.

 

Our approach and difference is that we are human, we speak in plain English, we recommend only what we use internally at Levit8, and rather than leaving complex decisions up to you, we meet, explain and implement the appropriate solutions to ensure you are secure, your employees are supported at all times, and that you know what we do and when we do it...

Plain English End-user Support

We strive to make sure that our clients get the best IT support services by offering support in plain English and avoiding complex technical jargon.

 

Providing end-user support to our customers, ensuring that their IT systems are operating smoothly. By providing our clients with the most reliable and effective IT solutions, Levit8 Business IT Solutions is the go-to provider for all your business needs.

Recommendations & Advice

We provide our clients with recommendations, advice, and the most up-to-date information on the latest technology trends.

 

We understand that every business is unique, and that’s why we strive to provide customized solutions to meet each of our client’s needs. Our goal is to help businesses get the most out of their technology, allowing them to become more efficient and profitable.

Scheduled Meetings

We pride ourselves in providing our clients with an unparalleled level of customer service and transparency. We offer monthly, scheduled, meetings to go over your current setup and discuss any changes or improvements you would like to make. We are focused on your success and we will always be there to help.

Budgeting & Consolidating Costs

Levit8 Business IT Solutions is a managed service provider dedicated to helping businesses of all sizes reduce their IT costs. By leveraging our expertise in IT budgeting, consolidating costs and reducing unnecessary spending, we are able to provide our clients with the most cost-effective solutions that meet their needs.

Customised Client Portal

Our comprehensive services include your own customised client portal, client reporting, service escalation, ticket enquiries and more.

 

We are proud to be an industry leader in managed service solutions and strive to provide the highest quality service possible. Our team of experienced professionals are here to assist you with any IT related needs.

Contract Options

We understand that the IT needs of each business are unique, so we provide solutions that are tailored to each client’s individual needs.

 

What sets us apart from other IT service providers is that we offer short-term, long-term and no lock-in contracts. We believe that clients should have the freedom to decide what best fits their business needs. Get in touch with us today to find out more.

Pro-active Not Reactive

We understand the importance of reliable, secure and effective IT solutions and are dedicated to providing our clients with the best pro-active support possible.

 

We don’t wait for problems to arise – our team is constantly monitoring and managing your IT systems to ensure the highest level of security and uptime. With our comprehensive solutions, you can rest easy knowing that your business is in the right hands.

Australian Manned 24/7 Helpdesk

Our services are designed to help businesses focus on their core operations, without having to worry about their IT infrastructure. We are the only managed service provider in Australia to offer a 24/7 Australian-manned helpdesk, so you can be sure that all your queries will be answered quickly and effectively.

Benefits To Outsourcing Your IT Support

Employing dedicated internal IT teams can be extremely costly, whilst only being available when such employees are at work.

 

For small and medium-sized companies, outsourcing IT means you get true 365 days a year support, significant savings off internal payroll, access to a complete team of qualified IT experts with years of experience, and industry-leading applications and tools for monitoring and reporting of your critical infrastructure and backup systems.

 

We have put together, 3 Key Reasons Why Outsourcing Your IT Support will enhance your technology.

check logo.png

Significant savings off internal payroll employment​

check logo.png

True 365 days a year end-user & infrastruture support

check logo.png

Greater breadth of expertise in a team of professionals

check logo.png

Positive end-user satisfaction through availiability & transparency

check logo.png

Industry leading automation software live monitoring and alerting on critical servers, cloud and onsite infrastructure

Leave IT To Us, So You Can Focus On Your Business

Get in contact with our team to discuss how we can partner with you to ensure your technology is our problem, ensuring you can get back to working on your business.

IT Service With A Human Touch, What You Get From Us

Experience responsive, personal, friendly business IT support services backed by our national team of IT professionals. We care about your business, and how you operate, so our support structure is designed to ensure we understand you, and that you know who we are. This allows us to deliver the best technical assistance to your end-users ensuring we always keep our clients satisfied and speaking highly of us.

  • Dedicated Client Success Officer

  • Service Delivery Manager

  • Rapid escalation processes

  • Customised client portal for you

  • National on-site, based nationally

  • All-inclusive, scalable per-user pricing

  • On-shore manned 24/7 support desk

  • CyberSecurity Education platform

  • Advanced ticketing, monitoring, and management system

Managed IT Support Plan Inclusions & Features

01

Support & Service Delivery

Report issues / view analytics

check logo.png

Manned 24/7 Australian Helpdesk

check logo.png

SLA delivery guarantee

check logo.png

Customised client portal, ticket escalation & reporting

check logo.png

Dedicated Client Success Manager

image-3.png

02

Rapid Remote Support

Requests / issues

check logo.png

Server, end-user, network, & application support

check logo.png

Remote screen control & access

check logo.png

First line support for third party applications

check logo.png

Microsoft Office support

image-4.png

03

Pro-active Monitoring & Maintenance

check logo.png

Server patching and security updates

check logo.png

24/7 critical infrastructure monitoring & pro-active action

check logo.png

Desktop patching and security updates

check logo.png

Corrective action of monitoring alerts

image-5.png

04

Executive Features & Inclusions

check logo.png

Customised client forms in client portal

check logo.png

Dedicated Client Success Manager

check logo.png

Monthly backup, effort, and security reporting

check logo.png

Line of business & third party software support

check logo.png

Scheduled monthly, quarterly and yearly discussions

check logo.png

Australian manned 24/7 support helpdesk

check logo.png

Phone support, remote support, and onsite support

What Our Clients Say About Us

"The team always have the answers and complete my requests nice and fast. What I like is that information is checked and cross referenced before changes are made. Thanks Levit8 support team you are all amazing."
Shred-X Document Destruction

Shred-X
Customer Success Manager

We Help You To Get The Most Out of Your Technology

As Australia's leading Managed IT Service Provider, Levit8 Business IT Solutions provides high-quality, reliable, and cost-effective managed IT services to ensure your workforce and company stay online, and that technology works for you.

 

Our proven mix of enterprise-level cloud technology, expertise and professionalism, and fast, personalised service, provides world-class IT you can depend on anytime. Receive our proactive IT support from local experts based nationally throughout Australia.

 

Learn more about IT Services Management (ITSM).

  • Managed IT Support

  • Managed Infrastructure

  • Cloud Computing

  • Software & Applications

  • Cloud Telephony Solutions

  • Network Control & Connectivity

  • CyberSecurity & Education

  • End-user Support

  • Project Management & Professional Services

  • Manned 24/7 Support Desk

Request A Call

See what you're getting before you commit. We're transparent in our approach and offer a 100% satisfaction guarantee on our services.

 

Get personalized advice by filling out the form and letting our experts call you back.

bottom of page