Reliable IT Support Services for Australian Companies
When technology poses challenges, it can bring your business operations to a standstill. At Levit8, we render reliable IT support services and craft innovative solutions to keep your business running effortlessly. With a team of skilled IT professionals, we manage everything from resolving complex tech hurdles to executing routine system updates.
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Engaging with Levit8 allows your business to unlock myriad benefits. We offer unlimited technical support, significantly reducing system downtimes, thereby reviving your productivity. By staying a step ahead of potential technical hiccups, we turn our proactive approach into your peace of mind.
Eager to experience seamless functionality and heightened productivity? Reach out today. Fill our contact form to request transparent, no-obligation estimates for our IT Support Services, tailored uniquely to your needs.
Complete the form and receive an instant monthly cost estimate for our Managed IT Services. ​To discuss our estimate, please book an introduction call with our friendly team.
The Key Differences of Levit8's IT Support Services
We are more than just an IT support company. We imbibe humanity into technology. Levit8 prides itself on personalized attention to every client, a deep-rooted care for your technical needs, simplicity in every solution, and an unwavering commitment to reliability. Our promise is to keep your company secure, flexible, and efficient. We realise the need for scalability and build it into every service we offer. Making your technology journey seamless and enjoyable is our promise – a distinction that sets us apart.
We focus on IT, you focus on growing your business
In a fast-paced digital landscape, a superior IT support service can be the critical catalyst that carries your organisation toward success. A good IT service provider will not only troubleshoot your technical glitches but also implement proactive measures to prevent them. From system monitoring to data protection and cybersecurity, a handle on IT services management is indispensable for any contemporary business. Such a seamless IT infrastructure enables companies to concentrate on what they truly excel at – driving their businesses forward.
The role of IT Support Services companies
The roles of IT service providers encompass a vast scale of regulations and responsibilities. They curate and manage the networks, hardware and software applications interlaced within a business to assure they run smoothly. While these aspects are paramount, what really sets an IT support service apart is their ability to address unexpected incidents effectively and efficiently.
Personalized business IT support
Levit8 takes its role a step beyond by personalising its support services to align with your unique business needs. Understanding that every business has requirements that vary greatly in complexity, we have designed adaptive IT support structures that can optimise your technical operations irrespective of scale or scope. Our business IT support services combine the best of advanced technology and human expertise, thus delivering an IT setup that is as robust as it is agile.
Plain English, 24/7 Australia-based Helpdesk
Moreover, Levit8 doesn’t just provide IT service management; we build relationships. Our skilled team based across Australia, always at your beck and call, strengthens our rapport with partner organisations. With Levit8, you gain the advantage of having an IT service, which not only understands technology but also understands your business in the Australian context. Our services are client-focused, reliable, and highly accountable, featuring Australia-wide 24/7 support desk, staff training, customised client portals and more. In essence, Levit8 is not merely a managed IT service provider; we are an IT partner who shares your vision and walks hand-in-hand with you towards achieving it.
The Benefits of Outsourcing Your IT Support
For small businesses, handling numerous responsibilities may not always equate to increased efficiency. Outsourcing your IT support to Levit8 alleviates this burden, empowering your internal team to focus on your core business. Alongside gaining access to a broad spectrum of superior IT skills without expanding your payroll, our small business IT support also ensures routine and reliable data backup in addition to higher-tier solutions such as Office 365, ciber security, and more.
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Moreover, having an external, dedicated team guarantees regular system updates and management, offering you the liberty to chase your core goals. Levit8’s fervent attention mitigates expensive downtimes, promptly resolves issues, and strengthens your digital fortress. Our services include fostering safety, flexibility, and proficiency – three elements vital for your growth.
Significant savings off internal payroll employment​
True 365 days a year end-user & infrastruture support
Greater breadth of expertise in a team of professionals
Positive end-user satisfaction through availiability & transparency
Industry leading automation software live monitoring and alerting on critical servers, cloud and onsite infrastructure
Support Plan Inclusions & Features
01
Support & Service Delivery
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Report issues / view analytics
Manned 24/7 Australian Helpdesk
SLA delivery guarantee
Customised client portal, ticket escalation & reporting
Dedicated Client Success Manager
02
Rapid Remote Support
Requests / issues
Server, end-user, network, & application support
Remote screen control & access
First-line support for third-party applications
Microsoft Office support
03
Pro-active Monitoring & Maintenance
Server patching and security updates
24/7 critical infrastructure monitoring & pro-active action
Desktop patching and security updates
Corrective action of monitoring alerts
04
Executive Features & Inclusions
Customised client forms in the client portal
Dedicated Client Success Manager
Monthly backup, effort, and security reporting
Line of business & third-party software support
Scheduled monthly, quarterly and yearly discussions
Australian manned 24/7 support helpdesk
Phone support, remote support, and onsite support
"What our clients say about us"
The team always have the answers and complete my requests nice and fast. What I like is that information is checked and cross referenced before changes are made. Thanks Levit8 support team you are all amazing.
Shred-X
Customer Success Manager