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IT Infrastructure Management

Expert management your business can rely on

IT Infrastructure Management to Boost Your Efficienty

Reliable, Accountable, Affordable Infrastructure Support

Levit8 Business IT Solutions is a managed service provider that offers a comprehensive range of services including managed infrastructure support, 24/7 remote and on-site support, proactive monitoring, and support of business-critical systems. We strive to be more than just a service provider but a true partnership approach to your IT management.

Choose from a range of support and monitoring packages that cover your requirements, with unlimited all-inclusive per-server or device pricing that is scalable as your infrastructure increases or decreases.

We like to be different, at the forefront of our industry, so we offer short-term, long-term and no-term lock-in contracts, whatever works for you!

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How We Are Different In Partnering With Our Managed Infrastructure Service Clients

We deploy a range of industry-leading tools within our client’s IT environments to ensure effective IT infrastructure management and monitoring 24/7. With our Managed infrastructure services, we are consistent with our maintenance and support to keep everything running smoothly. Infrastructure management can be made easy and is monitored around the clock by our team of highly qualified professionals.

Our Managed Infrastructure Services provide your IT department with a bolt-on service to maintain and support your infrastructure, so you can rest assured that your IT systems are always running optimally.

Our difference

Monitoring and Management

In order to monitor and manage your IT infrastructure as efficiently as possible so that it is always available, we use industry-leading technologies. We guarantee the prompt discovery and resolution of events through the use of advanced infrastructure health checks, round-the-clock monitoring, and proactive support, helping you to avoid downtimes and financial losses.

Recommendations & Advice

We provide our clients with recommendations, advice, and the most up-to-date information on the latest technology trends.

We understand that every business is unique, and that’s why we strive to provide customized solutions to meet each of our client’s needs. Our goal is to help businesses get the most out of their technology, allowing them to become more efficient and profitable.

Monthly Reporting

We provide a set of automated reports each month that highlight your Infrastructure performance and our support services. This enables you to look over the work we have done including data from our IT management systems and infrastructure changes. You will always be in the loop when it comes to your infrastructure operations and what exactly we are doing to ensure it is available 24/7.

Fixed Monthly Costs

We only offer fixed monthly fees which gives you unlimited technical support and monitoring 24/7 allowing you to budget your IT costs correctly. It is in our best interest to ensure that your infrastructure is running smoothly always to reduce the amount of support required from our team so taking a proactive approach is a must.

Customised Client Portal

Our comprehensive services include a customised client portal, client reporting, service escalation, ticket enquiries and more.

 

Our team of experienced professionals are here to assist you with any Infrastructure related needs. Contact us today to find out how we can help your business reach its goals.

Contract Options

We understand that the IT needs of each business are unique, so we provide solutions that are tailored to each client’s individual needs. 

What sets us apart from other IT service providers is that we offer short-term, long-term and no lock-in contracts. We believe that clients should have the freedom to decide what best fits their business needs. Get in touch with us today to find out more.

Backup & Disaster Recovery

Give yourself peace of mind knowing that our experienced technical team will be monitoring and managing your current Backup & Disaster Recovery solution to ensure that your critical infrastructure is protected. With our regular recovery testing we can always ensure that in the event that a recovery is required, the data and systems can be recovered in minimal time reducing the possible downtime for your business.

Australian Mannaed 24/7 Helpdesk

Our services are designed to help businesses focus on their core operations, without having to worry about their IT infrastructure. We are the only managed service provider in Australia to offer a 24/7 Australian-manned helpdesk, so you can be sure that all your queries will be answered quickly and effectively.

Leave IT To Us, So You Can Focus On Your Business

Get in contact with our team to discuss how we can partner with you to ensure your technology is our problem, ensuring you can get back to working on your business.

Benefits To Outsourcing Your Infrastructure Support

Leave the risk of managing and maintaining your infrastructure to us. Whether you have an internal IT team or single IT support, allow us to protect your infrastructure requirements while you or your team focus on end-user support for your business.

For internal IT departments, outsourcing infrastructure support means you get true 365 days a year support, significant risk reduction, access to a complete team of qualified IT experts with years of experience, and industry-leading applications and tools for monitoring and reporting of your critical infrastructure and backup systems.

Risk Free Infrastructure Support

True 365 days a year infrastructure support

Greater breadth of expertise in a team of professionals

Automated monthly reporting on infrastructure performance

Industry leading automation software live monitoring and alerting on critical servers, cloud and onsite infrastructure

Managed IT Support Plan Inclusions & Features

01

Support & Service Delivery

Report issues / view analytics

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Manned 24/7 Australian Helpdesk

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SLA delivery guarantee

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Customised client portal, ticket escalation & reporting

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02

Rapid Remote Support

Requests / issues

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Server, end-user, network, & application support

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Remote screen control & access

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First line support for third party applications

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03

Pro-active Monitoring & Maintenance

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Server patching and security updates

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24/7 critical infrastructure monitoring & pro-active action

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Automation resolution technology

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Backup monitoring and support

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04

Executive Features & Inclusions

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Customised client forms in client portal

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Dedicated Client Success Manager

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Monthly backup, effort, and security reporting

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Line of business & third party software support

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Scheduled monthly, quarterly and yearly discussions

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Australian manned 24/7 support helpdesk

IT Service With A Human touch, What You Get From Us

Experience responsive, personal, friendly service backed by our national team of IT professionals. We care about your business, and how you operate, so our support structure is designed to ensure we understand you, and that you know who we are. This allows us to deliver the best technical assistance to your end-users ensuring we always keep our clients satisfied, and speaking highly of us.

  • Dedicated Client Success Manager

  • Service Delivery Manager

  • Rapid escalation  processes

  • Customised client portal for you

  • National on-site, based nationally

  • All-inclusive, scalable per-infrastructure pricing

  • On-shore manned 24/7 support desk

  • CyberSecurity Education platform

  • Advanced ticketing, monitoring and management system

"What our clients say about us"

The team always have the answers and complete my requests nice and fast. What I like is that information is checked and cross referenced before changes are made. Thanks Levit8 support team you are all amazing.
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Customer Success Manager

We Help You To Get The Most Out of Your Technology

As Australia's leading Managed IT Service Provider, Levit8 Business IT Solutions provides high-quality, reliable and cost-effective managed IT services to ensure your work force and your company to stay online, and technology works for you.

 

Our proven mix of enterprise level cloud technology, expertise and professionalism, and fast, personalised service, provides world-class IT you can depend on anytime. Receive our proactive IT support from local experts based nationally throughout Australia.

  • Managed IT Support

  • Managed Infrastructure

  • Cloud Computing

  • Software & Applications

  • Cloud Telephony Solutions

  • Network Control & Connectivity

  • CyberSecurity & Education

  • End-user Support

  • Project Management & Professional Services & 

  • Manned 24/7 Support Desk

Request A Monthly Cost Estimate

See what you're getting before you commit. We're transparent in our approach and offer a 100% satisfaction guarantee on our services.

 

Get personalized advice by filling out the form and letting our experts call you back.

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