What is IT Services Management or ITSM?
IT Services Management is a systematic approach towards managing and aligning all IT support services with the needs of a business. It ensures that the right processes, people, and technology are in place so your organization can meet its business goals. In simple terms, ITSM is about making sure your IT services are as strong and efficient as they can be.
The core essence of ITSM is managing and aligning IT services with your business needs. It is quite different from managing IT as stacks of individual components. ITSM sees IT services as an amalgamation of various elements - hardware, software, and networks, but also human resources, processes, suppliers, and more. It considers these services as a unified whole that seamlessly work together to support the end objectives of the business.
The focus of ITSM is not just to ensure that the technology works correctly; it’s to deliver IT as a service, where resources, practices, and technologies are aimed at providing value to the business user—thus enabling the organization to reach its business
The Role of an IT Support Provider in ITSM
As you managed IT service provider, Levit8 plays a pivotal role in this saga. We adopt the baton of managing your entire IT infrastructure, be it hardware, network, security, or cloud telephony. Our outsourced IT support anticipates potential challenges, mitigates security risks, and addresses IT glitches even before they happen. Essentially, Levit8 ensures your IT sails smoothly so you can focus on what matters most - running your business.
The Importance of IT Services Management
Modern businesses cannot survive without robust business IT support services—the importance of which is emphasized by the ITSM approach. It delivers cost efficiency by reducing downtime, offers increased agility with cloud solutions, and enhances productivity with updated applications. Plus, with a comprehensive cybersecurity solution like ours, no threat goes unnoticed. As a cornerstone of IT, ITSM enables businesses to flourish in the digital era.
The Differences Between ITSM and ITIL (IT Infrastructure Library)
ITSM and ITIL—two acronyms often mistaken as synonymous—are indeed different. ITSM represents the entire approach to managing IT services, which encompasses the frameworks and methodologies to do so. ITIL (Information Technology Infrastructure Library), on the other hand, is one of those methodologies—a detailed set of best practices for IT service management.
The ITSM Processes
ITSM processes are the defined set of procedures carried out for the design, delivery, management, and improvement of the IT services a business uses. These include:
Service Request Management: Addressing simple, low-risk requests made by users, such as password resets or access provision.
Incident Management: Responding to an unexpected event or service interruption and returning the service to its previous state.
Problem Management: Identifying recurrent incidents and addressing the root cause to prevent future occurrences.
Change Management: Managing changes in a standardized manner to minimize IT service incidents and improve outcomes.
Choose Levit8 for Your IT Service Management
As your IT service provider, Levit8 efficiently executes these processes, adding value at every stride and ensuring an IT experience that spells excellence. Our state-of-the-art ITSM techniques make us a trusted partner for businesses of all sizes looking to elevate their IT shores.
Ready to power up with Levit8 IT services management? Reach out to us and set sail on your IT transformation journey today. Together, we can surge beyond the limitations, master ITSM, and Levit8 your business to new heights.
Significant savings off internal payroll employment
True 365 days a year end-user & infrastruture support
Greater breadth of expertise in a team of professionals
Positive end-user satisfaction through availiability & transparency
Industry leading automation software live monitoring and alerting on critical servers, cloud and onsite infrastructure
Support Plan Inclusions & Features
01
Support & Service Delivery
Report issues / view analytics
Manned 24/7 Australian Helpdesk
SLA delivery guarantee
Customised client portal, ticket escalation & reporting
Dedicated Client Success Manager
02
Rapid Remote Support
Requests / issues
Server, end-user, network, & application support
Remote screen control & access
First-line support for third-party applications
Microsoft Office support
03
Pro-active Monitoring & Maintenance
Server patching and security updates
24/7 critical infrastructure monitoring & pro-active action
Desktop patching and security updates
Corrective action of monitoring alerts
04
Executive Features & Inclusions
Customised client forms in the client portal
Dedicated Client Success Manager
Monthly backup, effort, and security reporting
Line of business & third-party software support
Scheduled monthly, quarterly and yearly discussions
Australian manned 24/7 support helpdesk
Phone support, remote support, and onsite support
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