Partnering with a Managed Services Provider relieves you of the responsibility for managing a range of IT functions and processes which helps in improving operations and reducing expenses.
Unlike on-demand solutions where an IT services provider acts upon a request from the business to fix a problem and sends out an invoice when the task is completed, we take on the responsibility of providing ongoing managed services bound by a service-level agreement which details the extent of service and how it will be measured.
Given the enormous scope of IT technology and the astonishingly rapid pace at which it progresses, it becomes difficult for in-house staff to address challenges with the speed and capabilities offered by a reputable Managed Services provider.
As your IT Managed Services partner, we can help you plan your requirements 12 to 24 months in advance. As a result of this proactive support, you can plan and budget for IT infrastructure and software upgrades to minimise downtime and the risks of viruses and crashes.
An essential part of our service includes regular reporting to demonstrate our performance and the improvement in productivity and efficiency you are being provided.
IT plays a crucial role in the operations of your business and working with someone with your best interests ensures you will receive proactive service which delivers on promise outcomes which fit in with your business objectives.
With businesses increasingly relying on technology to operate successfully, backup and disaster recovery play a key role in minimising the impact of downtime. Businesses of all sizes and across different industries recognise that downtime caused by natural calamities, human errors, security breaches or cyber attacks can have a huge impact on sales and profits.
Any downtime of a company’s IT systems can derail customer interactions, reduce employee productivity, destroy vital data and even halt business processes.
Back-up involves making extra copies of data to protect it. Backing up data protects it in the case of accidental deletion, database corruption, or if a problem occurs as a result of a software upgrade.
Disaster Recovery refers to the plans and processes required for rapidly re-establishing access to applications, data, and resources following an outage. The plan can involve switching to redundant servers and storage systems until such time that your primary data centre becomes functional again.
What’s important to understand is that after a serious outage, having copies of data is not enough to keep a business running. A tested and robust disaster recovery plan is necessary to ensure business continuity.