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Adapting to Remote Work: IT Challenges and Solutions

In the landscape of remote work, businesses are increasingly reliant on robust IT infrastructure.

As a leader in Managed IT Services, Levit8 emphasises the importance of holistic IT support and consultancy for remote work environments.

Below, we’ll cover the various challenges and resolutions for businesses adapting to remote work.

What is Remote Work?

Remote work involves employees performing their job functions outside the traditional office environment. It's a flexible arrangement, allowing for work from home, cafes, or anywhere with an internet connection.

With the recent events of COVID-19, this mode of work has become increasingly popular, driven by advancements in technology and changing attitudes towards work-life balance.

As a result, IT support have become an essential part of helping businesses maintain operations while working remotely.

Key Challenges in Remote Work for IT


Remote work can sometimes lead to communication gaps. Without face-to-face interactions, misunderstandings are more likely, and maintaining a team environment becomes challenging. The absence of non-verbal cues in digital communication can also lead to misinterpretation of messages, affecting team dynamics and decision-making processes.

Technical Issues

Remote workers often face technical issues like unreliable internet connections or difficulties in accessing company networks. These problems can lead to significant downtime and loss of productivity. Additionally, the need for consistent hardware and software updates across various locations poses a logistical challenge, potentially leading to inconsistencies and inefficiencies in the workflow.

Cyber Security

With employees working outside the secure company network, the risk of cyber threats increases. Ensuring endpoint security becomes a critical challenge as employees access company assets from various locations and devices. The increased use of personal devices for work further complicates this issue, as these devices may not have the same level of security as company-provided equipment.

Data Management and Privacy

Remote work environments complicate data management and privacy concerns. Companies must ensure that sensitive data remains secure and private when accessed remotely. Compliance with data protection regulations, such as GDPR, becomes more challenging as data is accessed and potentially stored on personal devices or in various locations.

IT Support and Training

Providing effective IT support to remote workers is a significant challenge. IT teams must adapt to remotely diagnosing and resolving issues, which can be more time-consuming and complex than in-person support. Additionally, training employees to use new tools and technologies remotely requires innovative approaches and resources.

Key Solutions in Remote Work for IT

Infrastructure Management

Proactive monitoring and support for IT infrastructure are critical in remote work settings. Levit8 specialises in ensuring that systems operate at peak efficiency and security. Their managed IT services offer constant monitoring and maintenance, ensuring that network, server, and storage resources are always up to par, thereby minimising downtime and enhancing performance.

Communication Tools

Utilising communication platforms is essential in remote and hybrid environments, offering flexibility and connectivity. Levit8 integrates these tools into their solutions, providing a seamless experience for collaboration, meetings, and project management. These tools facilitate not just communication but also foster a sense of community and belonging among remote teams.

Cybersecurity and Data Protection

Implementing robust cybersecurity measures is vital for protecting sensitive data and applications in remote work settings. Levit8 emphasises the importance of cybersecurity, offering solutions that include advanced threat protection, regular security audits, and employee training programs to mitigate risks of data breaches and cyberattacks.

Cloud Computing and Services

Cloud services facilitate remote access to data and applications, ensuring business continuity and flexibility. Our loud computing solutions offer scalability, allowing businesses to adjust resources as per their needs. This adaptability is crucial for remote work environments, where demands can fluctuate rapidly.

Cloud Telephony Solutions

The advantages Cloud Telephony for remote work are significant, especially in its role in seamless communication. Our implementation of cloud telephony solutions provides a versatile and efficient telephony system that integrates with other business applications, ensuring uninterrupted communication across various geographic locations.

Customised IT Solutions

We offer tailored solutions, including a custom client portal, to meet the unique challenges of remote work. Their bespoke approach means that each business gets exactly what it needs – from specific software and hardware configurations to custom-developed applications and integrations – ensuring that all IT requirements are precisely met.

24/7 Assistance & Support

Having an Australian-owned 24/7 helpdesk is crucial for addressing IT issues promptly in a remote work context. Our round-the-clock support ensures that remote workers have access to immediate assistance, regardless of time zone or location. This level of support is essential in maintaining high productivity and minimal downtime in a remote working environment.

Levit8's Digital Arsenal for Empowering Remote Workforces

Secure Internet and Networking

Microsoft Azure: Levit8 leverages Microsoft Azure, a cloud computing service, for enhanced security and flexibility in remote work environments. Azure provides a robust platform for businesses to securely manage their applications and data in the cloud, ensuring reliable access from anywhere.

Cybersecurity Essential 8 Framework: Addressing security concerns in remote settings, we advocate the Cybersecurity Essential 8 Framework. This framework offers a comprehensive approach to safeguarding against cyber threats, ensuring that remote workers can operate in a secure digital environment.

Online Data, Services, and Contingency Planning

Microsoft 365 for Business: With tools like Microsoft 365 for Business, we ensure that remote teams have uninterrupted access to essential office applications, email, and file storage. This integration allows businesses to maintain productivity while facilitating secure, remote access to data and services.

Cloud Phone Systems: Our Microsoft Teams Phone System and 3CX Cloud Phone System enables seamless communication for remote teams. This solution allows employees to make and receive calls from anywhere, ensuring that communication remains uninterrupted, regardless of their location.

Collaboration Tools

Microsoft Teams: A key component in Levit8's arsenal is Microsoft Teams. This platform has seen a significant surge in usage, with its comprehensive suite of collaboration tools, including video conferencing, chat, and file sharing. Teams enable real-time collaboration, making it easier for remote teams to stay connected and work efficiently.

Beyond just enabling virtual meetings, Microsoft Teams serves as a central hub for team collaboration, integrating seamlessly with other Microsoft 365 applications and services. This integration streamlines workflow and enhances the overall efficiency of remote work.


Levit8: Raising the Bar, No Matter Where You Are

Levit8's commitment to providing high-quality, reliable, and cost-effective managed IT services ensures businesses can adapt to remote work while maintaining productivity and security.

For more information on our IT services and remote work solutions, visit our Managed IT Services page.

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