There are many reasons why companies across Australia choose to employ the services of a Managed IT Service Provider (MSP) rather than hiring out a single or full team of in-house IT technicians.

When you partner with the right MSP you gain a plethora of benefits to your team, your customers, and your overall business. An MSP is always more cost-effective, holds less risk, and offers far more value to businesses.

For those still not convinced we have come up with a list of 10 reasons why you need Managed IT Services.

With the right MSP, you will receive the following benefits to your company:

1. Your company gains a full team of certified technical support staff and engineers who, as a team, have a wide scope of technical knowledge across multiple industries, processes, platforms, and products.
2. Your company will have a direct line to the MSPs Technical Support Team.
3. MSPs operate within a Service Level Agreement, which means your team will be provided quick resolution times and friendly support to uphold the Agreement expectations and strength the relationship.
4. MSPs are responsible for the continual training of their technical staff to ensure they are up to date with the latest technology, cyber security practices, disaster recovery plans, artificial intelligence, major technology partner developments and products, etc.
5. MSPs must thoroughly document your technology landscape in their support and documentation tools. This is crucial when it comes to providing efficient IT support, identifying security risks, and scaling the business to new technology heights.
6. With a whole team of Support Technicians within the MSP, your support requests can be addressed and resolved even when certain support staff are on leave.
7. MSPs regularly review their client’s technology setup and functionality in order to recommend suitable technology solutions which will protect and advance the company in step with the times.
8. MSPs support a vast number of varied industries; from law firms, accounting firms, digital marketing, medical and health practices, e-commerce, hospitality, aviation, engineering, automotive, just to name a few. So, when it comes to understanding the platforms and vendors that suit your company, the MSP will either be well versed or able to quickly locate, integrate, and implement the information that is beneficial for your company.
9. Majority of MSPs have a growth and compliance consulting department. These people are business and technically minded and will be the ones who sit alongside you in company strategy meetings.
10.  Good MSPs are not just focused on advancing their own company but are also invested in seeing their client’s company advance through security and data protection, setting up automation and software to create company efficiency, and providing technology solutions to future-proof them. When your company thrives so does the MSPs, and this is a joyous motivator for service excellence at Levit8 Business IT Solutions.

Levit8 is a managed IT services provider dedicated in supporting businesses across Australia re-take control of their IT.

Our mission is to help Australian companies achieve their goals through providing customised, superior, and strategic business IT solutions.

We achieve this by delivering premium technology combined with excellence in IT services standards. We collaborate with our clients to develop a relationship built on integrity, trust, transparency, and being accountable for risk mitigation, return on investment and exceptional value.

Levit8 Business IT Solutions

We Raise the Bar