Terms And Conditions

As a member, client or user of this website and any other portal or sales platform associated to this entity, you agree to all terms of service, terms and conditions and other policies.

This website and booking system are operated by Levit8 Pty Ltd, ABN 72 162 567 526, trading as Levit8 Business IT Solutions, which is referred to as “Levit8” in these Terms of Use.

Your Acceptance

By accessing or using this website and booking system, you signify your acknowledgment and agreement to these Terms of Use, and to Levit8’s Privacy Policy and Cookie Policy which; collectively, form Levit8’s terms and conditions and govern Levit8’s relationship with you in relation to this website and booking system.

If you do not agree with any part of Levit8’s terms and conditions, please do not browse or use this website or make a booking.

Levit8 may, without notice to you, at any time, revise these Terms of Use and any other information contained in this website or booking system. Levit8 may also make improvements or changes in the products, services, or programs described in this website or booking system at any time without notice, and you agree to be bound by such improvements or changes. You are encouraged to periodically review Levit8’s terms and conditions.

General

All contents (including names and logos) of this website and booking system are protected by copyright owned by Levit8. All rights reserved. Copying, reproducing, adaptation, publication, or creation of derivative works of any part of this website or booking system is prohibited. By complying with Levit8’s terms and conditions, you have the non-exclusive, non-transferable, and limited permission to access this website and booking system as a client or potential client of Levit8. Levit8 does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights, or other proprietary or intellectual property rights. Any software and other materials that are made available on this website or booking system for downloading, accessing, or another form of use will be governed by their own license terms, conditions, and notices. Your failure in complying with such terms, conditions, and notices may result in automatic termination of any rights granted to you without prior notice. In this case, you shall immediately destroy all copies of downloaded materials in your possession or control.

Limited Right to Use

Unless otherwise specified, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this website and booking system.

Shop and booking system

This website and booking system provides you with access to Levit8 passes, plans, and memberships through the ‘Book Now’ buttons. Please refer to Levit8 booking system Terms of Sales and Refunds & Returns Policy prior to browsing, using or acquiring any products or services from the Levit8 website and booking system.

Pricing

Unless specifically advertised, all prices shown on this website and booking system exclude Goods and Services Tax (GST).

Disclosure of Information

Levit8 does not claim ownership of the information you provide to Levit8 (including feedback, ratings, reviews and suggestions) through this website and booking system or in connection with this website or booking system. However, by posting, providing, or submitting any information to Levit8 (“Submission”), you grant Levit8 a royalty-free, irrevocable and non-exclusive right to use, modify, adapt, reproduce, create derivative works from, translate, edit, perform, distribute, and display your Submission in any media. Levit8 is under no obligation to post or use any Submission you may provide and Levit8 may remove any Submission at any time in its sole discretion, and Levit8 takes no responsibility and assumes no liability for your Submission. By posting a Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in these Terms of Use including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submission.

No compensation will be paid to you with respect to the use of your Submission.

Levit8 is committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which your personal information will be collected, used, and disclosed. Please refer to the policy for more information.

Security

Levit8 applies a range of security controls to protect its website and booking system from unauthorised access, however, due to risks involving the use of the public internet, Levit8 recommends you take appropriate and adequate precautions when using this website and booking system. Levit8 also recommends you use an appropriate firewall and up-to-date anti-virus software to protect your computer systems. Levit8 shall not be liable for any interference with or damage to your computer system, software or data occurring in connection with or relating to this website and booking system or its use.

Links to Third Parties Websites

This website and booking system may contain links to third parties’ websites, however, Levit8 is under no control of third parties’ websites and is not responsible for the content, changes, or availability of those websites. Levit8 makes no warranties and accepts no liability in relation to your use of these third parties websites and to the material contained on such websites. Links that Levit8 may provide to you in this website or booking system are for your exclusive convenience only and Levit8 does not endorse such websites.

Disclaimers

Your access to use of and reliance on this website and booking system and content accessed through this website and booking system is entirely at your own risk. This website and booking system is provided on an “as is” or “as available” basis without any warranties of any kind. Levit8 does not assure that all information in this website and booking system is accurate and accepts no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency, or completeness of any material contained on this website and booking system. Levit8 does not warrant that your access to this website or booking system will be uninterrupted, timely, secure, or error-free, or that content loss won’t occur. Levit8, therefore, disclaims all warranties for or with respect to any kind of virus, malware, or harmful content or components accessed or received as a result of the use of this website or booking system or content accessed through this website or booking system.

This website and booking system are operated by Levit8 Pty Ltd, ABN 72 162 567 526, trading as Levit8 Business IT Solutions, which is referred to as “Levit8” in these Terms of Service.

If you continue to browse and use this website and booking system, or if you decide to acquire products from this website or booking system, you are agreeing to comply with and be bound by these Terms of Service, and by our Refund Policy, Privacy Policy, and Cookie Policy which; collectively, form our Terms and Conditions.

You may not browse, use, or acquire products from this website and booking system in case you do not agree with any part of our terms and conditions.

User Account

To be able to check prices and place an order through this website and booking system, you need to have a valid user account.

If you are a current client and misplaced your login credentials, you should contact us using info@levit8.com.au requesting your login details to access all functions of this website and booking system.

If you are not a current client, you are welcome to open a user account by completing the registration process through our booking system. You shall be authorised by a company to set up a user account on its behalf and you are responsible for providing us with current, complete, and accurate information during your registration process.

In either case, you are responsible for keeping your user account information and password confidential, and you are also responsible for all activity that occurs under your user account.

You must notify our administration team immediately if you become aware of any actual or potential unauthorised use of your password or user account.

If we suffer any loss, damage, cost or expense as a result of any unauthorised use of your password or user account which takes place before you notify our team, then you must pay us the amount of that loss, damage, cost, or expense on our request.

Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of: (i) your user account information being incomplete or inaccurate; or (ii) any unauthorised use of your password or user account which takes place before you notify our team.

Prohibited Use

You acknowledge that you shall not use this website and booking system for any purpose that is unlawful or prohibited by our terms and conditions.

Product Availability and Order Limits

The prices listed on this website and booking system may change at any time without notice, and the number of items you can include in your order may be limited, depending on demand. We cannot guarantee product availability due to the booking process, and you purchase passes, plans, and memberships knowing that you may not be able to make a booking on your desired date if it is unavailable. If a product is not available as it’s booked out by another user, we will not refund your purchase of a pass, plan, or membership. You are responsible to make a booking on another comparable day to suffice the use of your pass, plan, or membership.

Pricing

Unless specifically advertised, all prices shown on this website and booking system exclude Goods and Services Tax (GST). GST is named Tax or Vat in this website and booking system, and the corresponding amount related to Tax will be added to the amount of your purchase and can be visualised on the check-out page. You are responsible for paying such Taxes and costs.

Pricing promoted in this website and booking system are set pricing. If you hold any coupon discount and wish to receive a discounted price on your purchase, you are required to insert such coupon discount information during your purchase process.

Depending on your location, some transactions might require foreign currency conversion or be processed in another country. Your bank might charge you additional fees for those services when you make a payment to us. Please contact your bank should you require further details.

Payment

Upon receiving the invoice that will be sent to the email address linked to your user account, you can make payment through bank deposit or bank transfers directly to our bank account. In this case, we request that you identify your payment to us by including the invoice number provided to you by us as your payment reference.

The third party we utilise to send out invoices is also a payment processor compliant with Payment Card Industry Data Security Standard (PCI DSS), and they can receive payments on our behalf. There will be a link available in the same email as your invoice offering you the option to make payment to them by credit or debit card or to set up direct payment. If you wish them to collect your payment, we request that you become familiar with their processing fee and website and booking system terms and conditions.

Please be advised that we are not responsible for the content or privacy practices associated with our third-party payment processor and that we will not be liable to you, or any other person, for any loss, damage, cost, expense, liability, or inconvenience incurred, paid or suffered as a result of your use of such website and booking system.

Any product you may wish to purchase from this website and booking system will only be ordered by our team once the full payment of the invoice is recognised by our Accounts team.

Late payment may lead to the expiration of passes, plans, or memberships.

Coupon Discount

If you are granted a coupon discount by our team, you will receive an email with such coupon value. The value shown on all coupons is inclusive of tax.

Coupons are only redeemable for purchases of products in this website and booking system and cannot be exchanged for cash nor be used for payment of monthly fees of any services we provide to you.

You may only use 1 coupon per transaction.

If your order exceeds the value of your coupon, you are required to pay the difference in price between the value of the coupon and the price of the products.

The expiry date of the coupon will be indicated in the email.

Should we suspect any fraud relating to a coupon, we may refuse to redeem the coupon until we are satisfied that no fraud has occurred.

We are not liable for any lost or stolen coupons. Please contact our Support team immediately if your coupon has been lost or stolen. Lost or stolen coupons will not be replaced by our team.

Goods in Transit (Freight) Insurance

As many clients do not wish to pay for goods in transit (freight) insurance, your purchases from this website and booking system do not include it as a standard service.

We, however, highly recommend you consider the risks involved with the transportation of goods such as theft while in transit; loss while in transit; damage caused by accidents while in transit; and damage caused during transit, and include goods in transit (freight) insurance to your purchase.

Should you wish to include insurance in your transaction, please contact our Sales team to request a quote and have this service included to your invoice for payment.

In case any of the products you acquire from this website and booking system do not arrive within the estimated delivery time provided by our Support team to you or within a reasonable time, we will provide you with an explanation in writing upon your request. However, please be advised that you may not be entitled to a refund in this case. Therefore, once again, we request that you ask our Sales team to include goods in transit (freight) insurance in your purchases to avoid issues.

Rejecting or Cancelling an Order

We may reject or cancel any order at any time for reasonable reasons such as if your payment fails, if the ordered products or services are not available, or if you make a late payment of an expired quotation, for example. Should we reject or cancel your order, we will refund you any monies you have paid to us.

You may also cancel your order. In the case you decide to cancel an order, which the invoice you have already paid, but whose products have not been ordered by our team yet, you will be entitled to a refund. However, please be advised that you may not be entitled to a refund in case any products of your order have already been ordered by our team when you decide to cancel your order.

For information regarding refunds, please consult our Refund Policy.

Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law) or as expressly set out in these Terms of Service, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the cancellation of your order.

Warranty

Any products sold from this website and booking system are covered by the manufacturer’s warranty that accompanies the product. We make no additional or independent warranty in addition to those offered by the manufacturer of a product or Australian Consumer Law.

Payment to You

If you are entitled to receive a payment from us, you agree to timely and accurately provide us with any information needed. You will be responsible for any taxes and charges you may incur due to our payment to you. If you receive a payment in error, we may reverse or require the return of such payment, and you agree to cooperate with us in our efforts to do so. We may also reduce a payment due to you without notice to adjust for any previous overpayment.

Returning Goods to Us

For complete details on how to return eligible products, please see our Refund Policy.

Software Licenses

As per manufacturer’s policies, some software and other digital content available on this website and booking system may be licensed, and not sold to you. In other cases, some software licenses may be subject to license agreements that accompany the software. Should either case be applicable to your purchase and require further information, we recommend you contact the manufacturer directly.

You acknowledge that we are not responsible for any cancellations of modifications in digital key storage programs executed by software manufacturers, and you accept that we will not be held responsible in case you no longer have access to links or digital keys during or after product support life cycles.

Security

We apply a range of security controls to protect this website and booking system from unauthorised access, however, due to risks involving the use of the internet, we recommend you take appropriate and adequate precautions when using this website and booking system. We also recommend you use an appropriate firewall and up-to-date anti-virus software to protect your computer systems.

We shall not be liable for any interference with or damage to your computer system, software, or data occurring in connection with or relating to this website and booking system or its use, and we disclaim all warranties for or with respect to any kind of virus, malware, or harmful content or components accessed or received as a result of the use of this website and booking system, services or content accessed through this website and booking system.

Changing Terms

We do our best efforts to have all information on this website and booking system accurate, however, any content may be incorrect or out of date at any given time.

We, therefore, reserve the right to change the terms of this Terms of Service at any time and without notice to you. Such changes may include product prices, specifications, offers, availability, and payment method.

The Terms of Service in force at the time you place your order will govern your purchase.

We recommend you review our Terms of Service each time you visit this website and booking system.

Refund Policy:

This website and booking system are operated by Levit8 Pty Ltd, ABN 72 162 567 526, trading as Levit8 Business IT Solutions, which is referred to as “Levit8” in this Refund Policy.

Our Refund Policy includes and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Faulty Products

If any products or services purchased from us do not meet the Consumer Guarantees, we will gladly meet our obligations to provide you with a remedy. The remedy will be provided at our discretion and may include repair, replacement, credit, or refund; and the type of remedy provided will depend on the circumstances such as whether the issue is major or minor.

You are entitled to return to us a product if you believe that there is a problem and you should do so within the reasonable time of fourteen (14) days from the purchase date. In order to avoid doubts, we understand that a product has a problem if it is defective, if it is an incorrectly supplied item that does not match your order, or if it is faulty.

In either case, you shall email info@Levit8.com.au providing as much information as possible regarding the product with a problem. Our team will then analyse your request and contact you as soon as possible organising an appropriate remedy to your case.

Please be informed that we will need to be satisfied that the product is faulty and that the problem with the product was not your fault prior to providing you with a remedy.

Change of Mind

For any reason other than a breach of the Consumer Guarantees, products must always be returned in its original packaging, and not be part of a special order, or be a clearance item. In case the product is part of a special order or is a clearance item, we may make our best effort to arrange an exchange with the supplier and/or manufacturer or accept the products back for resale. A restocking fee or cancellation fee may apply in either case. In order to avoid doubts, a "special order" includes products that were not in stock at the time of the order and were specially ordered to meet the client’s order.

Depending on the product, pass, plan, or membership, you may not be entitled to a refund or exchange if you simply change your mind. Exchange of products and apparel may at times not be possible due to third-party constraints on us. However, in either case, you will incur a restocking fee or cancellation fee. Original delivery fees for change-of-mind returns on products and apparel and any costs you incur in returning any product to us are not refunded.

Please note that except in the case where a Consumer Guarantee is breached, where the plastic seal or shrink-wrap of a license agreement is broken, the return or exchange of licensing cannot be accepted.

General

We will not accept returns of products that have suffered any accident, been purchased incorrectly, abused, misuse or tampering, natural or personal disaster, or any unauthorized disassembly, repair or modification, missing parts, or any products not in their original packaging.

You are generally responsible for the costs regarding the return of a product in the form of a cancellation fee, and you may be entitled to recover reasonable postage or transportation costs from us for physical products if the product is confirmed by us to be defective, so please keep your receipts. Recovery requests of postage or transportation costs will only be considered upon the presentation of valid receipts.

We will not be responsible for any lost shipments; therefore, we highly recommend you pay for goods in transit (freight) insurance and use a trackable delivery service. Please retain any tracking information given to you by the carrier.

To avoid product damage during shipping, you shall properly package all items you return to us. We reserve the right to refuse to repair or replace a product that has shipped in such a way that the product is not protected.

If a product returned to us has been discontinued and is no longer being manufactured but is still under warranty, we will either repair or replace it with a comparable product, at the supplier and/or manufacturer's discretion.

Please be informed that it can take up to 15 days for an item to reach us once you return it.

About Returns

As we have multiple locations, products to be returned shall be sent to the office address you have been informed about by our Administration team during your return process.

About Refunds

Refunds are generally made through bank transfer or credits to be added to your plan, or membership.

This website and booking system are operated by Levit8 Pty Ltd, ABN 72 162 567 526, trading as Levit8 Business IT Solutions, which is referred to as “Levit8” in this Privacy Policy.

At Levit8 we appreciate every interaction we have with our clients, third-party partners, and visitors through this website and booking system. We apply our ethical values in all our business transactions, and we recognise the importance of protecting the Personal Information you may choose to provide to us.

Our privacy practices are designed to show you our commitment to processing your Personal Information responsibly and to ensure you are adequately informed and understand the manner we collect, hold, use, and disclose your information. This way, you can make informed decisions when visiting our website and booking system.

Use of Cookies

This website and booking system use cookies. Please refer to our Cookie Policy for more information.

Dealing with Us Anonymously or By Pseudonym

We operate in the Information and Communication Technology (ICT) industry and co-working space, and due to the nature of our business, it is impracticable for us to deal with you if you don’t identify yourself. We offer passes, plans, memberships, and rooms, as well as customised IT services according to different client requirements, and for this reason, it is important that we get to know details about your company and about you, as the company representative.

The Purpose of Collection of Your Personal Information

The Personal Information we collect from you will be used to enable us to provide you with information and access to the products and plans we offer, for internal statistics, and to assist us in resolving a complaint as required.

Deciding Whether You Consent for Us to Collect, Use and Disclose Your Personal Information

Any information that with reasonable effort allows an individual to be identifiable is namely Personal Information. We do not require that you provide us with Personal Information when visiting this website and booking system, however, you may voluntarily decide to supply us with your Personal Information if you decide to sign up to access all pages of this website and booking system and/or order products through this website and booking system.

If you decide to provide us with your Personal Information, you are voluntarily giving us express consent to deal with such information according to the privacy practices listed in this document.

In case you decide to not provide us with your Personal Information, or, in other words, you choose not to consent for us to collect, hold, use and disclose your information, your access to our services and products will be denied.

You may decide to provide us with some information during the registration process, and not provide us with others. In this case, you would be giving us consent in regard to the specific item of Personal Information provided.

Open and Transparent Management of Personal Information

To assist you in making your decision about either providing or not providing us with any of your Personal Information, it is important that you know how your information will be handled by us.

Firstly, please be informed that we only collect Personal Information that is necessary for our functions and request that you do not share any sensitive information (such as health information, racial or ethnic origin, criminal records, religious affiliation, and political opinions) with us through this website and booking system.

The information you may provide to us during the registration process includes your name, email address, company name, ABN, phone number and address. Provided that you supply us with enough information for us to be able to contact you and identify your company, you can choose what pieces of information you would like to provide when requesting an account to have full access to the content of this website and booking system.

We maintain physical, technical, and administrative safeguards to protect the information we hold. One of the diverse security technologies we have in place is encryption. Encryption scrambles text to make it unreadable by anyone other than those with the keys to decode it.

The information you share with us through this website and booking system will be encrypted on the web server and such information will then be received by us in our mailbox, which is also encrypted. Our backup services are performed in highly secure cloud services where the data always remains encrypted.

Your Personal Information will be kept for no longer than is necessary for the purposes for which your data was supplied or otherwise required according to our data retention policy.

Opting Out

You can withdraw your consent to allow us to use and disclose your information at any time by emailing info@levit8.com.au. By withdrawing your consent, you will no longer have access to the full content of this website and booking system, to our products, and to our services, and ll memberships will be revoked and canceled.

Sharing Your Personal Information

The Personal Information you supply to us through this website and booking system will not be sold, exchanged, transferred, or given to any third party outside our company without your consent, other than for the legitimate business purpose of delivering the service requested or the product acquired.

We only share Personal Information that is necessary for third parties to perform their functions, and considering our legitimate business purpose listed above, we may share your information with third parties such as our customer relationship management system provider, our quotation and order system provider, and our finance system provider.

Disclosure of Personal Information to Overseas Recipients

The Personal Information you supply to us through this website and booking system will be hosted by servers located in Australia and will not be disclosed by us to overseas recipients outside Australia. In case you reside outside Australia, you hereby consent to the transfer of the Personal Information you supply to us to Australia.

Third parties whom we may share your Personal Information with may utilise servers located outside Australia, and we reasonably believe that such overseas recipients do not breach the Australian Privacy Principles.

Accessing, Correcting, and Updating Your Personal Information

We do our best to ensure that your provided Personal Information remains accurate and up to date.

If you wish to access such information you have supplied us, or wish to seek correction of Personal Information you have provided that is incorrect, please contact us at hello@Levit8.com and we will make reasonable efforts to provide you with the opportunity to update your information or have online access to it through your member portal.

We care about protecting your privacy and security, so before giving you access or making any changes or deletions to any information, we will take steps to verify your identity.

Requests to delete Personal Information are subject to our legal obligations and our data retention policy.

About the Terms of this Privacy Policy

We may, in our sole discretion, revise this Privacy Policy from time to time and make changes in this policy as we believe is necessary to reflect our information handling practices to ensure we stay compliant with the privacy rights of the users of this web page at all times. We encourage you to review our Privacy Policy every time you access this website and booking system to ensure you are up to date with its most current version.

How to Make a Complaint

If you believe that we have breached your privacy rights as an individual, please contact us info@Levit8.com.au providing as much information as possible about the occurrence so to enable us to verify the situation. We will respond to your request as soon as possible.

Cookie Policy:

You are welcome to visit this website and use our booking system at any time, and every time you access it, necessary information to identify your computer will be recorded through a technology called “cookies”. Cookies is a piece of data that our website or booking system sends to your browser that collects and records information about your machine such as your IP address, browser setting, date and time of visit, the pages viewed, and time spent at our website and booking system.

The information recorded about your activities during your visit to this website or booking system allows us to create a personalised experience for you and better serve you during your visits to our website and booking system. It also allows us to improve and further develop our web pages, products, and services based on our website users’ preferences.

We believe that cookies will make your browsing experience better; however, you can set your browser to turn off cookies or notify you before you receive a cookie, giving you the chance to decide whether to accept it. For guidance about how to change your browser settings, we suggest you verify the help section of your browser.

None of the information collected through cookies is associated with you as an individual.