3CX Cloud Phone Systems

Levit8-CX State of the Art 3CX Cloud Phone System

cloud-communication

An Investment in Communication is an Investment in Your Business

Imagine if you could be just as productive in literally any room on Earth as you could be from the comfort of your own office. Think about how beneficial it would be if you could take business calls from anywhere - including your laptop, smartphone, tablet or other mobile device. Think about what it would mean in terms of your employee's productivity if you had the mobility, flexibility and constant access to vital communication services such as voice, voice to text, internal extension calling, call conferencing and even HD video meetings wherever you are?

Thankfully, you don't have to "imagine" any longer. All of this is available in the world we are already living in - and that is only a fraction of the benefits that our cloud PBX utilizing HD SIP and VoIP lines can bring to the table for companies like yours. Hosted 3CX is more than just "phone service over the Internet." 3CX is about bringing the way your people communicate into the 21st century so that your company can live there!

Here's How Levit8 Unifies

Communication Systems: Levit8-CX

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Unlimited Calls

Taking advantage of this exclusive unlimited call plan is the best value for money which allows you to save on your current telephony bills, whilst fixing your monthly spend.

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Call Recording

Record phone calls to monitor agent communications and performances, record conversations with their customers in order to investigate events and share the results with internal and external parties with ease and security.

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Presence Information

We ensure that your customers will only be directed to the right extension when the responsible agent is available at their desk. We improve visibility of each extension individually, making sure no one ever misses an incoming call and your workforce knows who is available and who I not.

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Digital Receptionist (IVR)

Our Levit8-CX auto attendant interacts with a live database and allows incoming callers to hear real-time information without talking to a person, allowing you to significantly reduce costs and increase efficiency of your company.

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Call Back & Queue Position

Ensures that your customers will not stay on hold if they do not want to, improving customer experience, reducing call abandonment rate, and boosting employee morale as customers are more likely to be in a better mood when speaking with your agents or employees.

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Scheduled Call Reporting

Schedule reports to be sent out daily, weekly on specific days or filtered periods within the month. Run reports about calls to and from specific extensions, reports about call cost by extension group; reports about call cost by call type, as well as monitor employee performance through customised reports.

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Voicemail to Email

Your employees will be able to play their voicemail from wherever they are, simply accessing their email.

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Office Hours / Out of Office Hours

During office hours, calls can be routed as planned for everyday business, and out of office hours, specific forwarding rules can be used to direct the calls as you wish or your customers can hear the regular outside office hour greeting or be forwarded on demand to an emergency after hours call centre. We can accommodate simple right the way through to complex call routing, tailored to your company.

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Public Holiday Prompts

"You have reached our office during a time in which we are closed for the holiday" is a nice way to change what would be a normal work day into a special holiday greeting or simply to make sure that when your customers call in, they get a pleasant "office is closed" message.

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Call Waiting / Queuing

Instead of calls going unanswered, the call is queued whilst the caller listens to hold music or advertising audio. For example, you can define a group of three salespeople, and have the general sales number route to a sales call queue.

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Call Forwarding

Call forwarding rules can be created based on time received, caller ID and type of call. This way, crucial calls are never missed, and there is no need for your employees to give out their personal mobile numbers when out of the office.

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Video Conference

Whether the conference involves attendees who work in the same company or representatives from different organizations, video conferencing makes remote working easier and more productive, strengthening relationships with colleagues, clients and partners.

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Seamless Attended & Unattended Call Transfers

Levit8-CX allows our executive clients to seamlessly and easily transfer attended calls to other users by notifying the recipient before transferring it, during which time, the caller stays on hold and the transfer is completed only when the recipient agrees to accept it.

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Advanced Scheduled & Unscheduled Conference Calling

With Levit8-CX you can easily create, schedule, manage, and join ad-hoc conference calls (conference calls that initiate immediately without scheduling), web meetings or even webinars from your desktop or laptop computer.

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CRM Integration

Our hosted Levit8-CX / VoIP PBX system can be integrated with software such as Office 365, Microsoft Dynamics, Salesforce, Zendesk just to name a few, and is a vital tool for our executive clients to keep track of their interactions with prospects and customers.

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Call Centre Functionality

Boost your customer care agents’ productivity by reviewing real time queue and agent statistics. Supervisors can review the number of calls in a queue, how many calls have been answered or unanswered, average and longest wait-times and more.

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HOTEL SERVICES

The 3CX Hotel Module can integrate with Hotel software systems / Property Management Systems (PMS) such as Micros Fidelio, Roommaster, Hilton and more. Features include: Check in and Check out of guests (via PMS or 3CX WebClient), Setting guest extensions to Do not Disturb, Blocking of external calls when a room is not occupied, Schedule wake up calls, Allows billing of calls to rooms (via Fidelio PMS), Allows housekeeping to set room status via the phone.

stay connected 3CX

Stay Connected Like Never Before Through Hosted 3CX

Levit8-CX Gives You the Advantage


3CX VoIP Cloud Telephony Solution

More and more businesses across the globe are dropping the outdated phone systems of the 20th century and adapting to a new technology that’s revolutionizing the way people communicate. The reason? Reduced costs, unlimited call packages, increased mobility and greater transparency. And really, who wouldn’t want these benefits? That’s why it’s only a matter of time before the business phone systems of yesteryear will eventually be resigned to the confines of a museum.
3cx in Australia and internationally allows you to upgrade outdated on-premise phone system, and unify all your communication channels – phone, video, instant message and more – via one convenient source: the internet. This is all made possible by “Levit8-CX” using the award winning 3CX software. We install 3CX into our private cloud which is hosted in secure environments, creating what the industry refers to as a Hosted PBX. This solution empowers you with a “big business” phone system that allows you to make use of our cost effective UNLIMITED Voip Phone Systems in Australia and internationally while eliminating the need to purchase expensive PBX hardware, making it affordable for businesses of any size in Australia and Internationally. You’ll not only impress your employees and colleagues with the seamless 3CX communication solution, but most importantly your customers.
Whether you’re looking to improve your customer service with a more efficient caller phone queue, give your staff increased mobility, or simply reduce costs, Levit8-CX is the hosted 3CX phone system you’ve been waiting for!

Levit8-CX is proudly utilised & supported in the following locations:

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Australia

  • Brisbane
  • Gold Coast
  • Sydney
  • Melbourne
  • Adelaide
  • Perth
  • Darwin
USA flag

usa

  • Los Angeles
  • Miami
  • New York
  • Hawaii
  • Detroit
  • Chicago
  • Michigan
United Kingdom flag

united kingdom

  • London
  • Manchester
  • Newcastle
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New Zealand

  • Auckland
  • Christchurch
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philippines

  • Manila

Client Testimonials

Gall Stanfield & Smith logo

“We have dealt with the team at Levit8 since 2012, during which time they have provided excellent IT support services in the areas of hardware support, on-site and off-site support, network and server management as well as business continuity planning. Their service meets our business needs through innovative solutions and reliable support, designed to keep our systems fully operational. For this reason, we rely on our continuing relationship, which in turn allows us to focus on our business.”

Dennis Standfield

Gall Standfield & Smith
my health team logo

“We have been on board with Levit8 from when they started and have had a great experience. Due to our off site locations, they have set up a server and VPN that allows everyone access to all of our important documents while on the road. If there have been any issues, the professional support team at Levit8 have answered the call and remotely supported us, rectifying the problem in a timely manner. Thank you Levit8 for keeping our business mobile and running seamlessly!”

Andrew Simpson

Director / Exercise Physiologist
My Health Team
MK Financial Planning logo

“Levit8 were very professional in the delivery of their services. Their ability to assess our current technology/IT and provide us with a pain free solution was invaluable to our business. The ongoing support and maintenance keeps our IT running smoothly. I would not hesitate to recommend Levit8 to any of our clients and business associates.”

David James

MK Financial Planning

Levit8-CX - Hosted 3CX Plans

UNLIMITED Calls to Mobiles, Land Lines and National Land Lines Included

4 Line Hosted PBX

Cost per month starting from $295 (ex. GST) UNLIMITED CALLS to mobiles, land lines and national land lines included (4 lines)

  • 10GB Call Recording per mth
  • 1 DID (Phone Number)
  • 4 Digital VoIP Lines
  • Digital Receptionist
  • In / Out of Office Auto Call Routing
  • Holiday Prompts
  • Multi-office, National & International
  • WebMeeting
  • Call Centre & Auto Callback Queues
  • API / CRM Integration
  • Hotel Module

8 Line Hosted PBX

Cost per month starting from $495 (ex. GST) UNLIMITED CALLS to mobiles, land lines and national land lines included (8 lines)

  • 10GB Call Recording per mth
  • 1 DID (Phone Number)
  • 8 Digital VoIP Lines
  • Digital Receptionist
  • In / Out of Office Auto Call Routing
  • Holiday Prompts
  • Multi-office, National & International
  • WebMeeting
  • Call Centre & Auto Callback Queues
  • API / CRM Integration
  • Hotel Module

16 Line Hosted PBX

Cost per month starting from $895 (ex. GST) UNLIMITED CALLS to mobiles, land lines and national land lines included (16 lines)

  • 10GB Call Recording per mth
  • 10 DID (Phone Number)
  • 16 Digital VoIP Lines
  • Digital Receptionist
  • In / Out of Office Auto Call Routing
  • Holiday Prompts
  • Multi-office, National & International
  • WebMeeting
  • Call Centre & Auto Callback Queues
  • API / CRM Integration
  • Hotel Module

32-1024 Line Hosted PBX

Cost per month starting from $POA (ex. GST) UNLIMITED CALLS packages available including SIP 100 number ranges

  • 10GB Call Recording per mth
  • SIP 100 Number Range
  • 32 - 1024 VoIP Lines
  • Digital Receptionist
  • In / Out of Office Auto Call Routing
  • Holiday Prompts
  • Multi-office, National & International
  • WebMeeting
  • Call Centre & Auto Callback Queues
  • API / CRM Integration
  • Hotel Module

All inclusive Hosted 3CX Plans refer specifically to the hosting, ongoing maintenance, configuration and unlimited support as well as our call quality and uptime guarantee.

All inclusive 3CX packages include UNLIMITED phone calls to mobiles, land lines and national land lines. International, 13, 1300, and directory services charged accordingly. 24 Month Minimum contract. Custom 3CX solutions available for all packages.

Hosted 3CX Audio Advertising

Our audio engineers produce. Production Music that requires. No additional licensing fees.

interactive voice response
Interactive Voice Response

IVR prompts are an integral part of a corporation’s internal telecommunications operation. So what exactly is IVR? Chances are you have heard many IVR prompts in your day to day life. An IVR prompt is basically a voice recording that greets your callers and asks them to answer a few questions either through voice response or selecting an option by using the keypad in order to guide them to the relevant department.

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Audio Production

Levit8 Business IT Solutions can have your IVR prompts, auto attendant and after-hours message professionally recorded in state-of-the-art recording studios with the voice artist of your choice. Simply view our library of voice artists below and let us know your selection. You can then add music of your choice. Audio Engineers will mix and save the music into the appropriate telephone format ready for you to upload into your telephone system.

auto attendant
Auto Attendant & After Hours

An auto attendant is a professional audio recording scheduled to answer your phone and greet your callers; whilst an after-hours message is as the name suggests, a professionally recorded audio message that will be played to callers when they call after your business hours.

professional voice artist
Professional Voice Artists

First impressions last… Professional voice artists are trained voice actors, and will effectively enhance the experience for your callers, by offering clear and concise messages that are easy to understand.