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What Is Cloud Telephony and How Does It Work?

In the rapidly advancing landscape of business communications, cloud telephony, known also as VoIP (Voice over Internet Protocol) or hosted telephony, has emerged as a cornerstone technology driving corporate efficiency and connectivity.

This digital revolution transcends the traditional boundaries of telephony, leveraging the ubiquity of the internet to redefine how businesses communicate. As Unified Communications as a Service (UCaaS) becomes increasingly prevalent, understanding its workings, benefits, and considerations is essential for businesses aiming to harness its full potential.

Let's delve into the world of cloud telephony, comparing it with traditional systems and guiding you through selecting an ideal cloud telephony provider.

What is Cloud Telephony?

At its core, cloud telephony represents a significant leap from traditional on-premises telephone systems. It encapsulates a suite of communication services and features hosted and managed by a third-party provider over the Internet.

Unlike conventional PBX (private branch exchange) which requires substantial on-site hardware, cloud telephony, or UCaaS, thrives in a virtual environment. This paradigm shift not only simplifies infrastructure but introduces unprecedented scalability and flexibility, empowering businesses to adapt swiftly to changing needs.

Levit8's Cloud Telephony Services employs the Cloud 3CX Phone System - a stable, cost-effective, and scalable solution for your business communication needs. Our service ensures excellent voice quality, mobility, and an online uptime guarantee. With our Cloud Phone System technology, your business will be able to communicate with ease and efficiency.

employees working on computers in the office enjoying the benefits of cloud telephony

How Does Cloud Telephony Work?

The technical genius of cloud telephony lies in its ability to transform analogue voice signals into digital data packets transmitted over the internet.

This process enables voice communication to be conducted through VoIP desk phones, softphones, or even mobile applications, ensuring businesses can maintain connectivity regardless of location.

Users manage their communication preferences through an intuitive online dashboard, offering complete control over features, users, and call handling with minimal hassle.

The Role of Internet Connectivity

A robust, stable internet connection is the backbone of effective cloud telephony operations. Quality of Service (QoS) becomes paramount, as it ensures voice data is prioritized over other types of data, mitigating latency, jitter, and packet loss.

This reliance on internet connectivity underscores the need for businesses to invest in high-performance networking infrastructure to leverage cloud telephony's full spectrum of benefits.

Explore Levit8's Managed IT Services and raise the bar for your business.

Cloud Telephony vs. Traditional PBX

When juxtaposed with on-site PBX systems, cloud telephony shines in scalability, flexibility, and infrastructure. Traditional PBX systems, often limited by physical constraints, struggle to match the agility and efficiency of cloud-based solutions, particularly in supporting remote work and mobility.

Cloud telephony negates the need for extensive hardware, presenting an attractive proposition for businesses seeking to minimise capital expenditure on telecommunication infrastructure.

Selecting a Cloud Telephony Provider

Choosing a cloud telephony provider demands careful consideration of several factors to ensure service reliability, security, compliance, and seamless integration with existing business systems. Service reliability is paramount, as it underpins communication continuity.

Security and compliance assurances protect sensitive data, while integration capabilities enhance operational efficiency. Additionally, transparent pricing and understanding the total cost of ownership are crucial for informed decision-making.

business owner shaking hands with a cloud telephony provider

Levit8’s Cloud Telephony Solutions

Levit8 stands at the forefront of cloud telephony innovation, offering solutions like Microsoft Teams Phone and 3CX Cloud Telephony that bolster communication efficiency and support remote working environments.

Our scalable solutions are underpinned by a steadfast commitment to security and compliance, ensuring your business communications are in safe hands. With Levit8, businesses benefit from tailored support packages, advanced cybersecurity plans, and the flexibility to adapt solutions as needs evolve, all delivered by a team of local experts.


Cloud telephony represents a strategic advantage for modern businesses, offering cost-effectiveness, reliability, and enhanced communication capabilities.

As the landscape of corporate communication continues to evolve, Levit8’s expertise in providing robust and scalable managed IT services, inclusive of cloud telephony solutions, positions us as your ideal technology partner.

We invite businesses looking to elevate their communication infrastructure to reach out and discover how Levit8’s cloud telephony solutions can transform their operations.

Embrace the future of business communication with Levit8’s cloud telephony services. Contact us today to learn more about how we can support your business’s unique needs.

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