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IT Managed Services vs Staff Augmentation: Finding the Right Outsourcing Model for Your Business

In the ever-evolving world of technology, businesses across the globe are increasingly leaning on IT outsourcing to enhance operational efficiencies, reduce costs, and maintain a competitive edge. This strategic shift entails delegating IT functions and responsibilities to external service providers, leveraging their expertise to optimize business operations.

Amid this transformation, the reliance on IT outsourcing models as a pivotal component of business strategy has become more pronounced than ever before.

Two predominant models have emerged as frontrunners in the realm of IT outsourcing: Managed Services and Staff Augmentation. Each offers a unique approach to leveraging external IT capabilities, tailored to accommodate diverse business needs and objectives.

  • Managed IT Services involve engaging with a third-party provider to assume complete or partial responsibility for a business's IT operations, offering a strategic partnership aimed at long-term growth and efficiency.

  • On the other hand, Staff Augmentation is a flexible model designed to supplement existing teams on an as-needed basis, allowing businesses to address specific skill gaps or scale up for project-based requirements.

Understanding the distinct advantages and considerations of Managed Services and Staff Augmentation is crucial for businesses aiming to make informed decisions that align with their strategic objectives and operational needs. As the digital landscape continues to evolve, choosing the right IT outsourcing model becomes an essential component of a company's trajectory toward innovation, growth, and success.

IT managed service agent working from an office

IT Managed Services vs Staff Augmentation: Understanding Each of The Outsourcing Models

In today's dynamic business landscape, leveraging IT outsourcing models has become a cornerstone practice for companies aiming to enhance operational efficiency, foster growth, and maintain a competitive edge.

IT outsourcing models refer to the structured frameworks that businesses use to allocate specific IT functions and services to external providers. This strategy enables organisations to focus on their core competencies while harnessing the specialized skills and technologies offered by third-party vendors.

Definition and Explanation of IT Outsourcing Models

At its core, IT outsourcing involves the transfer of IT-related tasks, which could range from software development, infrastructure management, to full-fledged IT operations, to specialized vendors. There are various models of IT outsourcing, but the two primary ones that stand out for their distinct approaches and benefits are Managed Services and Staff Augmentation.

Managed Services entrust complete or partial IT operations to a Managed Services Provider (MSP), who assumes responsibility for the functionality of the IT service and equipment under a contractual service-level agreement (SLA). This model is about outsourcing on a strategic level, where the focus is on outsourcing ongoing management and strategic functions to achieve long-term business goals.

Staff Augmentation, on the other hand, is a more tactical outsourcing model. It involves supplementing the existing staff with skilled professionals on a temporary basis. This model is highly flexible and helps businesses address immediate project-specific or skill-specific needs without the long-term commitments or costs associated with permanent staffing.

team of IT agents working instead of staff augmentation

Importance of Choosing the Right Model for Business Efficiency and Growth

Selecting the appropriate IT outsourcing model is pivotal for several reasons. Firstly, it influences the overall operational efficiency of the company. A well-chosen model aligns with the organization's workflow, enhancing productivity and allowing the business to adapt more swiftly to market changes or technological advancements.

Secondly, it greatly affects the company's growth trajectory. For instance, startups and small businesses might find the Staff Augmentation model more appealing due to its flexibility and lower upfront costs, enabling them to scale rapidly in response to evolving demands. Larger enterprises, aiming for stability, regulatory compliance, and strategic IT management, might lean towards Managed Services to ensure sustained growth and innovation.

Lastly, the choice of outsourcing model impacts cost management and control. Whereas Managed Services typically involve predictable, fixed costs, Staff Augmentation offers cost variability matching the project's scale and duration. Businesses looking to manage their budgets efficiently need to consider their financial goals when choosing between these models.

Explore more about the topic of IT services management.

Understanding the essence of IT outsourcing models and their strategic importance is crucial for businesses today. The decision between Managed Services and Staff Augmentation should be informed by the company's current needs, long-term goals, and core competencies. An effective outsourcing strategy not only propels business efficiency and growth but also ensures that organizations remain agile and competitive in the ever-evolving digital landscape.

directors of a company discussing it managed services vs staff augmentation

Understanding Managed IT Services

Managed Services have burgeoned as a pivotal IT outsourcing model, wherein a Managed Services Provider (MSP) takes on the responsibility of managing, operating, and delivering a defined set of services to their clients, structured under a contractual agreement known as a Service Level Agreement (SLA).

This model transitions businesses from a traditional, reactive IT approach to a proactive, strategic methodology, emphasizing the long-term operational stability and efficiency of IT functions.

You may like to read: What is Business Transformation

What is a Managed IT Service Provider in a Nutshell

A Managed Services Provider (MSP) is a third-party company that remotely manages a customer's IT infrastructure and/or end-user systems. This arrangement is typically proactive and governed by a service-level agreement (SLA) that delineates the performance and quality metrics that will guide the customer-MSP relationship.

Central to the MSP model is the delivery of services in a strategic, forward-thinking manner, allowing businesses to focus on core operations while the MSP ensures the IT infrastructure's optimal performance.

Key Benefits

The Managed Services model offers an array of advantages, key among them being:

  • Cost Reduction: By offloading IT management to an MSP, businesses can convert fixed IT costs into variable costs, allowing for more effective budgeting and a reduction in overall expenditures related to hiring, training, and maintaining an in-house IT staff.

  • Access to Expertise: MSPs bring to the table specialized knowledge and experience across different technologies and industries, providing businesses with access to a broader scope of IT expertise without the need for extensive training or hiring.

  • Focusing on Core Business Tasks: With an MSP handling day-to-day IT management and troubleshooting, businesses can dedicate more resources and attention to their core operations and strategic initiatives.


While Managed Services offer considerable benefits, certain challenges merit attention:

  • Security Concerns: Outsourcing IT management can raise concerns about data security and privacy, making it crucial for businesses to select MSPs with robust security protocols and compliance standards.

  • Potential Loss of Control: Entrusting IT operations to an external party can lead to perceived or actual loss of control over certain IT functions, necessitating clear communication and SLAs to mitigate such concerns.

Although choosing managed IT services has its drawbacks when compared to staff augmentation, hiring a trusted, reputable managed IT service provider such as Levit8 erases all the drawbacks.

client shaking hand with a it managed service provider on a room with servers

A Brief Explanation of Service Level Agreements (SLAs) and Their Role

Service Level Agreements (SLAs) are at the heart of the Managed Services model. SLAs are contractual agreements that outline the specific services the MSP will provide, performance benchmarks, responsiveness and resolution times, and the metrics by which the MSP's performance will be evaluated.

SLAs ensure clarity, accountability, and measurable outcomes, providing a structured framework for the MSP-client relationship and setting clear expectations for service delivery and performance standards.

office with staff augmentation crowded

Diving into Staff Augmentation

Staff Augmentation, also known as resource or business augmentation, is a flexible outsourcing strategy that enables businesses to add skilled professionals to their teams on an as-needed basis. Unlike Managed Services, which focus on outsourcing entire IT functions, Staff Augmentation enhances an existing team with temporary external talents to meet project-specific or skill-specific requirements.

What is Staff Augmentation?

Staff Augmentation is a strategic approach to sourcing talent externally to fill short-term positions or supplement skill gaps within an organization. This model offers a highly flexible and efficient means of scaling teams up or down based on project demands, without the long-term commitments associated with direct hiring.


Staff Augmentation presents several compelling benefits:

  • Flexibility: This model enables businesses to adapt quickly to project demands, market changes, or emerging technologies by bringing in specialized skills on a temporary basis.

  • Control Over Projects: Staff Augmentation allows businesses to maintain control over projects and decision-making processes, with augmented staff integrating into the existing team structure.

  • Reduced Management Overhead: Since augmented staff are employed by the provider, businesses can bypass the administrative burdens and costs associated with recruitment, hiring, and training.

Suitable Scenarios

Staff Augmentation is particularly advantageous in scenarios such as:

  • Short-term Projects: When businesses need additional manpower or specific skills for a defined period, Staff Augmentation offers an efficient solution.

  • Immediate Skill Needs: For projects requiring specialized skills that are not present within the current team, Staff Augmentation provides a quick and effective way to bridge this gap.

By selecting the right outsourcing model—be it Managed Services for comprehensive, strategic IT management, or Staff Augmentation for flexible, project-specific skill enhancement—businesses can navigate their IT challenges more efficiently, ultimately driving growth and innovation in today's competitive landscape.

Explore Levit8's remote managed IT services.

team of directors and managers discussing strategic outsourcing, IT managed services, and staff augmentation

Strategic Outsourcing: Long-term Goals vs. Immediate Challenges

In the complex landscape of IT outsourcing, businesses face the critical task of aligning their strategies with either long-term objectives or immediate project needs. This decision often boils down to choosing between Managed Services for a comprehensive, strategic approach, or opting for Staff Augmentation to address more immediate, tactical requirements.

Managed Services as a Strategic Partner for Long-term Objectives

Managed Services represent a strategic partnership, where the MSP assumes responsibility for the IT operations and, in doing so, aligns IT services with the business's long-term goals.

This model fosters a deep understanding and close collaboration between the MSP and the client, ensuring that the IT strategy not only supports but also drives business objectives forward.

By entrusting IT management to an MSP, companies benefit from consistent, high-level expertise and innovation, promoting sustained growth and stability.

Explore more about managed IT.

Staff Augmentation for Addressing Immediate, Specific Project Needs

Conversely, Staff Augmentation is tailored for agility and adaptability, providing businesses with the immediate manpower or specific skills required for short-term projects or to fill temporary skill gaps.

This model is inherently tactical, designed to quickly respond to urgent needs without the long-term commitments associated with permanent hiring. It grants businesses the flexibility to scale their workforce up or down, responding adeptly to project demands and market fluctuations.

close of the hand of a business director calculating costs of hiring managed services vs staff augmentation

Examining Cost Control and Management Overhead

The choice between Managed Services and Staff Augmentation also influences how businesses manage and control costs, as well as the overhead associated with managing IT resources.

Managed Services and Predictable Cost Structure

One of the hallmark benefits of Managed Services is its predictable cost structure. With services typically charged on a subscription basis, businesses can foresee their IT expenses, helping with budget planning and control. This model eliminates the financial unpredictability associated with ad-hoc IT repairs, sudden failures, and the scaling needs of in-house teams.

Staff Augmentation and the Hidden Costs

While Staff Augmentation offers operational flexibility, it harbors hidden costs that can impact the overall cost efficiency. Management overhead, such as the time and resources spent integrating, managing, and overseeing augmented staff, can accumulate. Additionally, the costs associated with training external staff to familiarize them with company processes and culture, as well as scalability concerns when additional resources are unexpectedly needed, affect overall expenditure.

Project Development, Business Flexibility, and Security Considerations

The impact of an IT outsourcing model extends into project development, business flexibility, and security measures, shaping the organization's ability to innovate, adapt, and protect its assets and information.

The Impact of Outsourcing Models on Project Development

The choice between Managed Services and Staff Augmentation significantly influences project development timelines, quality, and outcomes.

Managed Services lend themselves to a consistent, ongoing improvement and innovation cycle, potentially enhancing project quality over time. Staff Augmentation, while offering the ability to quickly onboard necessary skills, requires time for integration and may vary in consistency.

Evaluating Business Flexibility Under Both Models

Business flexibility— the ability to respond to changes and opportunities swiftly—is crucial.

Managed Services provide a stable, long-term IT foundation that can evolve with the business, whereas Staff Augmentation offers the immediate adaptability to ramp up or down based on real-time project needs.

Assessing Security Concerns and Intellectual Property Rights

Security and intellectual property protection are paramount concerns. Managed Services providers often have robust security protocols and compliance standards in place, offering a secure IT environment.

Staff Augmentation, while versatile, necessitates stringent vetting and contractual agreements to safeguard data privacy and intellectual property rights effectively.

professional making a choice working on a laptop with holograms appearing in front of her

Making the Choice: Factors to Consider

Choosing between Managed Services and Staff Augmentation requires careful consideration of several factors, including:

  • Flexibility: Does the business value immediate adaptability or prefer a stable, long-term strategy?

  • Costs: Are predictable costs preferred, or is the business prepared to manage variable expenses associated with scalability and management overhead?

  • Level of Control: Is maintaining direct control over IT projects and decisions critical, or can some of this control be delegated to a trusted partner?

  • Security: How significant are security concerns, and what measures are in place to address them?

  • Project Duration: Are the IT needs short-term and project-specific, or are they ongoing and integral to long-term business success?

Why Your Choice Matters

The outsourcing model chosen will fundamentally affect the business's ability to meet its objectives, manage costs effectively, and succeed in projects.

Managed Services offer a structured, strategic partnership focused on long-term results, whereas Staff Augmentation provides the agility to surmount immediate challenges and skill shortages. 

Understanding the implications of this choice is crucial for forging a path that aligns with the company's vision, operational needs, and market dynamics.

Final Thoughts

In the intricate domain of IT outsourcing, businesses stand at a crossroads, choosing between Managed Services and Staff Augmentation. Each model presents distinct advantages — with Managed Services offering a strategic, long-term collaboration focused on comprehensive IT management and Staff Augmentation providing tactical, transient support tailored to immediate project requirements.

Deciding on the right outsourcing path is paramount and necessitates a thorough assessment of your business's current needs, future aspirations, and the unique challenges it faces. It's not merely a choice between two models but a strategic decision that can significantly influence your operational efficiency, project success, and ultimately, your business's competitive edge in the marketplace.

As such, the importance of selecting a service provider that aligns with your business values, understands your industry's specific challenges, and possesses the expertise to propel you towards your objectives cannot be overstated. The right partner will not only offer the services you need but will also become a pivotal part of your growth and success story.

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Choose Levit8 as Your Trusted Managed IT Services Provider

If the journey of choosing between Managed Services and Staff Augmentation seems daunting, you're not alone. Levit8 Business IT Solutions is here to illuminate this path, ensuring your business not only navigates this decision with clarity but also thrives as a result.

We invite you to reach out for a detailed consultation where we can explore your business's specific IT outsourcing needs together. 

At Levit8, our approach is grounded in understanding your business inside and out, enabling us to tailor a strategy that aligns with your goals, whether they demand the strategic depth of Managed Services or the flexible agility of Staff Augmentation.

Let us help you make an informed choice, one that propels your business towards its long-term goals while adeptly managing the immediate challenges of today’s rapidly evolving digital landscape. Contact Levit8 today to set the foundation for a partnership that will elevate your business outcomes to new heights.

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