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Evaluating IT Expertise and Experience




The IT industry is a dynamic and ever-evolving field. Unless you work in the industry yourself, it can be hard to keep up with all the changes, especially if a huge chunk of your time is spent managing your business.


This is one of the core reasons hiring a managed IT services provider is so beneficial, but it’s also one of the things that can make finding the right partner difficult. How are you supposed to know if they’re going to give you the right advice and support when everything IT is already a foreign language to you?


Luckily, there are some ways you can gauge whether a potential managed IT provider can walk the walk. Let’s dive into how you can evaluate the experience and expertise of a managed IT service provider in Brisbane.

For more on what to look for in a Brisbane managed IT service provider, read our articles on the importance of local support as well as contract flexibility and customised solutions.





Criteria for Evaluating Expertise


In a field as specialised as IT, technical qualifications are a testament to a provider’s knowledge and skill set. Certifications from recognised bodies add credibility and assure a baseline of expertise.


You should also remember that different business sectors can have unique IT needs. For example, if you’re in finance, you’re going to want a provider with experience in security and compliance, as these areas are critical in the financial industry. Healthcare companies, on the other hand, will prioritise data privacy and HIPAA compliance. At the same time, a retail business may focus on e-commerce integrations and customer data analysis.

Understanding your specific sector’s requirements will help you choose an IT service provider who can offer the most relevant and effective solutions.


Therefore, when evaluating a managed IT services provider, you should ask the following questions:

  • What IT and technical qualifications and certifications does the team have?

  • Does the team have any certifications or specific experience in the software and technology that your business is using?

  • Is there any ongoing professional development in the team to keep their knowledge and skills up to date?


Even if you find promising answers to each of these questions, it’s always good to dig a little deeper. There are a lot of different certifications out there, and some aren’t worth the paper they’re printed on. It’s always good to double-check that the institution is reputable and the qualifications being presented to you are considered valuable in the current IT landscape.


For more insight, here are some of the most in-demand IT certifications to look out for today.





Understanding Experience


A strong educational background is important, but you also need assurance that the managed IT provider you’re working with has a track record of success with businesses like yours.


Here are two things to look for:

1. Case Studies and Client Testimonials: Real-world examples of a provider’s work and feedback from previous clients can give insights into their capability and the quality of their services.

2. Longevity and Stability in the IT Industry: A provider that has been in the industry for a long time likely has a track record of adapting to technological changes and maintaining consistent service quality.


Point 2 is particularly important for your ongoing partnership with a managed IT service provider. Even if a provider has all the up-to-date knowledge when you first hire them, you need to know that they’re going to effectively upskill their team and adapt to the ever-changing IT landscape.


How They Impact IT Services


Expertise and experience in IT affect not only the technical aspects of service delivery but also the overall quality of service you can expect. This includes aspects like customer support, response times, and understanding of your broader business objectives.


After all, managed IT support isn’t just about having the technical know-how to fix issues; it’s about working effectively with businesses to help them leverage their IT systems to achieve their goals. For this reason, you need to hire a firm that offers a truly personalised solution with the same responsiveness, care, and alignment with your business that an in-house team would provide.





Trust the Expertise, Experience, and Commitment of the Levit8 Team


A thorough evaluation of a service provider’s expertise and experience is crucial in the IT industry. This ensures that you partner with a provider capable of meeting your specific IT needs and contributing to your business’s growth and efficiency.


At Levit8, we’ve been in the IT support game for a long time, and our team members are true masters of their craft. We’re proud of the highly skilled technology professionals we employ and invest heavily in their professional development to meet the evolving demands of modern business. Our team is adept at working with various businesses and their unique

IT needs, including across verticals like finance, law, aviation, logistics, healthcare, production, and more.


All this expertise is accessible and reliable thanks to our 24-7 customer support.


Learn more about Levit8 and investigate our Managed IT Services in Brisbane. You can also find out more about our experience by calling us on 1800 538 488 or sending a message via our contact centre.

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