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Understanding the Difference Between IT Services and Managed IT Services

As technology continues to advance, navigating the complexities of this digital terrain has become paramount for businesses aiming to stay competitive and efficient.

Addressing your business' technological challenges requires reliable IT services, which have emerged as the linchpin for ensuring operational continuity and leveraging digital innovations to drive business success. Within this framework, two critical components stand out: managed services and IT support

Levit8 Business IT Solutions has carved out a reputation for providing top-notch IT services that cater to the diverse needs of businesses across Brisbane, Sydney, Gold Coast, and Melbourne.

In this blog post, we'll discuss in detail the difference between regular IT services and managed IT services to help you navigate this technology universe more easily.

managed IT services professional working with a headset in front of a computer

The Differences Between IT Services and Managed IT Services

In the realm of corporate technology solutions, two terms often come into play: IT support and managed services. Though they might seem interchangeable at first glance, they cater to distinct needs within a company.

IT support

IT support primarily offers project-specific assistance. This service is ideal when a business encounters a singular, standalone tech issue that requires expert intervention to resolve. An example of this might be the setup of a company website—a task that, once completed, does not necessitate continuous maintenance.

Managed IT services

Managed IT services, on the other hand, embody a spectrum of continuous, comprehensive support. Unlike IT support, which is sought after in response to particular problems, managed services proactively take charge of a business's IT environment.

Services under this umbrella include but are not limited to, regular updates to systems, continuous monitoring of IT infrastructure, and support for various functionalities such as e-commerce.

IT services agent working from his desk in the agency's office


To illustrate, let’s consider the example provided earlier. Setting up a website for a business and not requiring further assistance falls under IT support. Meanwhile, managed services would encompass not just the setup but also ongoing operations such as:

  • continually updating the website content,

  • monitoring for and protecting against cybersecurity threats, and

  • managing backend e-commerce functionalities.

Through managed services, a business ensures its IT operations are not just initiated but optimally maintained.

Differences in scope and duration 

The scope and duration of the support provided further differentiate IT support from managed services. IT support is more transient—geared towards addressing short-term, specific projects or issues as they arise.

Conversely, managed services aim for the long haul, offering broad and continuous support to ensure the smooth operation of a company’s IT ecosystem over time.

This distinction underscores the reactive nature of IT support, which deals with problems after they've occurred, as opposed to the proactive approach of managed services, which seeks to anticipate and mitigate issues before they impact the business.

Managed IT services team having a meeting in the conference room in the agency's office

Decision factors you should consider when hiring managed IT or IT support services

Choosing between IT support and managed services hinges on multiple factors, chiefly the nature of a company's IT needs. A business grappling with occasional tech hurdles may find IT support more appropriate, whereas those requiring uninterrupted IT system functionality often lean towards managed services. It’s about weighing the need for short-term assistance against the value of long-term IT stability and security.

Consulting with professionals like those at Levit8 Business IT Solutions can help demystify these options. Leveraging years of experience and a deep understanding of both types of services, Levit8 can guide companies to make an informed choice that aligns with their specific requirements and goals.

Whether it's project-specific support or the breadth of continuous, managed IT services, understanding these distinctions is crucial for businesses aiming to harness technology effectively.

All the Advantages of Managed IT Services Whether you're a Small, Medium, or Enterprise Business

Let's dive into all the advantages managed IT services can bring to your business, whether you're a small local business in Brisbane or a national enterprise.

1. Proactivity and Continuous Support

The cornerstone of managed IT services lies in their proactive and all-encompassing support. Unlike traditional IT support which often operates on a break-fix model, managed services from providers like Levit8 ensure businesses enjoy 24/7 support and automatic updates, significantly reducing the chances of downtime.

This preemptive approach is critical in today's fast-paced business environment where even minimal downtime can result in substantial revenue loss and customer dissatisfaction.

The ongoing monitoring of IT systems plays a pivotal role in this ecosystem. It's not just about fixing issues as they occur; it's about identifying potential problems before they manifest into more significant concerns. Alongside, robust security measures are implemented to safeguard businesses from vulnerabilities and cyber threats, thus offering a shield that keeps operational and data integrity intact.

Discover Levit8's Client Support Centre.

2. Cost-Efficiency and Scalability

Cost considerations play a crucial role in any business decision, and IT is no exception. Opting for managed IT services can lead to substantial savings for businesses of all sizes. By reducing or even eliminating the need for an in-house IT department, companies can lower their operational costs. Managed services offer scalable solutions that grow with your business, ensuring you pay only for the services you need when you need them.

Levit8 prides itself on scalable support packages that offer unmatched flexibility in IT infrastructure management, adapting seamlessly to the changing needs of your business.

This scalability is especially beneficial for small to medium-sized businesses that anticipate growth but wish to avoid the steep upfront investment in IT infrastructure and personnel.

IT services and managed IT services professionals working in a office with people and computers

3. Specialized Expertise and Access to Advanced Technologies

Outsourcing to a managed IT services provider opens doors to specialized expertise and cutting-edge technologies without necessitating heavy investment. Levit8 brings to the table advanced technologies such as Cloud computing, Microsoft 365 for businesses, and Microsoft Azure, ensuring businesses benefit from the latest in the IT domain. This access not only drives innovation but also enhances competitive advantage in the market.

4. Customization and Business Alignment

One of the most significant advantages of managed IT services is the ability to tailor offerings to the specific needs and goals of a business. Customization ensures that every solution implemented not only addresses current requirements but also aligns with long-term business objectives. This strategic alignment significantly boosts efficiency and productivity, enabling businesses to focus on core operations while their IT needs are expertly managed.

In essence, managed IT services provide a comprehensive, cost-effective, and flexible IT management solution that can adapt to the needs of businesses of all sizes. Levit8’s expertise in delivering tailored IT solutions ensures that your business is not just running but thriving, powered by a solid and secure IT infrastructure.

view of a managed IT services office close on a person working in their computer


Navigating the complex landscape of IT services can be a daunting task for businesses of all sizes. The choice between opting for IT support for discrete projects or engaging with managed services for ongoing, comprehensive assistance is critical. It's paramount to understand the unique needs of your business, weighing the benefits of proactive, continuous support against the need for occasional, targeted IT intervention.

Levit8 Business IT Solutions stands at the forefront of providing expert IT guidance and support, leveraging cutting-edge tools and frameworks like the 8 Essentials Framework to ensure businesses across Australia benefit from streamlined, secure, and highly efficient IT operations. Our commitment is towards enabling your business to thrive in an increasingly digital landscape, ensuring operational excellence and safeguarding your digital assets.

We strongly encourage businesses to consider the long-term benefits and reliability of managed IT services as a strategic investment in their overall success and continuity. Managed services not only offer a safety net against potential IT failures but also align your IT operations with your business goals, driving growth and innovation.

For personalized advice and to explore how managed services or IT support can be tailored to meet your unique requirements, we invite you to consult with the experts at Levit8 Business IT Solutions.

Let us be your partner in navigating the complexities of IT management, ensuring your business is well-positioned for success in today’s digital world.

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