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24/7 IT Support: Keeping Your Business Running

Updated: Jan 14

it support services agents working in a desk with several computers

In an era where technology dictates business success, uninterrupted IT support is indispensable. Managed IT providers in Brisbane are revolutionising how businesses approach IT challenges, offering 24/7 support to ensure seamless operations. Join us as we explore the intricate mechanisms and strategies these providers (and us at Levit8) use to deliver continuous and effective IT support.

Comprehensive Proactive Monitoring

Proactive monitoring is the cornerstone of effective IT support. It enables managed IT providers to maintain system health and pre-emptively address issues before they escalate into significant disruptions for your business.

Tools and Technologies

Here are a few examples of software tools and platforms that enable proactive monitoring:

PRTG: This tool provides comprehensive visibility into network performance, allowing for real-time tracking and immediate detection of anomalies or outages in your IT systems.

ConnectWiseAutomate: Known for its robust monitoring capabilities, Connectwise Automate offers insights into server performance, network protocols, applications, and services. It is particularly effective in identifying and resolving infrastructure problems before they affect critical business processes.

Strategies and Processes

Regular System Audits / Client Portal Reporting: These audits are conducted periodically to assess the health of your IT infrastructure. They involve evaluating the performance, security, and overall functionality of systems. The insights gained from these audits guide decisions on necessary upgrades or repairs, ensuring that your systems remain efficient and secure.

Custom Alert Parameters: Alert settings are customised to match the unique operational needs of your business. This involves setting thresholds for system performance indicators to align with your business priorities. For example, if your business acquires leads through your website, then alerts can be set up so that your managed IT partner can act immediately whenever something goes wrong with the site.

Rapid Response and Issue Resolution

Effective and rapid response to IT issues is critical in minimising operational disruptions. Managed IT providers deploy both infrastructure and remote management capabilities to ensure issues are addressed quickly.

Infrastructure and Team Readiness

24/7 Operations Centre: These centres operate around the clock, staffed with skilled IT professionals ready to respond immediately to emerging issues. Professionals range from network specialists to software engineers, equipped to tackle a wide array of IT challenges.

At Levit8, our 24-7 manned Australian helpdesk is always staffed with IT experts who can respond to whatever issue your business is facing.

Client Success Managers / Escalation Protocols: These protocols are structured to quickly escalate complex issues to specialised technicians, ensuring that the most capable hands address them. This system streamlines the problem-solving process, reducing the time taken to identify and resolve issues.

Remote Management Capabilities

Remote Access Tools: Software like ConnectWise Control allows our IT technicians to access and control systems remotely, diagnose issues, and implement fixes. This capability significantly reduces the time needed to address issues, eliminating the need to physically come to your business location.

Automated Problem Resolution: Certain repetitive issues can be resolved through automated processes. This automation minimises the need for human intervention, meaning resources are used more efficiently towards issues that need the dedicated attention of an IT expert.

Ensuring Continuous Operation

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Continuous operation is paramount for business success and managed IT providers implement robust strategies to ensure this through backup solutions, disaster recovery planning, and network maintenance.

Backup and Disaster Recovery

Cloud-Based Systems: These systems offer scalable, secure storage solutions, ensuring data is backed up in real-time and accessible from anywhere. Learn more about harnessing the power of the cloud.

On-Premises Backup: For sensitive data, on-premises backup systems provide an additional layer of security and control.

Disaster Recovery Planning

Customisation: Recovery plans are tailored to the specific needs and scale of your business, ensuring everything gets back up and running quickly.

Testing and Updates: Regular testing and updates to these plans ensure they remain effective and responsive to new threats and challenges.

Employee Support and Training

While 24/7 IT support means you can quickly address issues, it’s still beneficial to ensure that your staff don’t needlessly contribute to creating support tickets that could be avoided if they had better training. Luckily, managed IT providers can help keep your staff up to date with best practices and help them learn how to troubleshoot minor issues, or at least give them a better framework of information with which to report what’s wrong.

User Training Programs: Regular training sessions can be organised to equip employees with the knowledge and skills to navigate and effectively use the IT systems, enhancing their confidence and competence. Training includes adapting to new software, cybersecurity practices, and efficient use of IT tools.

Helpdesk and User Support: A readily accessible helpdesk is provided for day-to-day IT challenges, ensuring employees have constant support. With immediate help available, employees can maintain high productivity levels without being hindered by IT-related issues.

At Levit8, we can help train employees and provide round-the-clock helpdesk support so that your team can upgrade their IT knowledge and get any issues addressed ASAP.

Advanced Security Measures

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It’s all well and good to have efficient and functional IT systems, but what about security? Managed IT providers can ensure the security of your business IT systems on a 24-7 basis through rigorous protocols and adherence to best practices such as the ‘Essential 8 Framework’.

Security Protocols and Tools

CrowdStrike Network Security Monitoring: IT providers employ tools like intrusion detection systems (IDS) and network traffic analysis to continuously monitor for suspicious activities, offering real-time threat detection. This includes regularly updating firewalls and anti-malware software to fend off potential threats.

CrowdStrike Security Incident Response: In the event of a security breach, rapid response mechanisms are activated to contain and mitigate the impact. Post-incident analysis is conducted to strengthen future security measures.

Compliance and Best Practices

Another way that managed IT providers provide constant support is in how they help your organisation stay up to date with regulatory standards and best practices. By auditing your compliance and getting you up to speed, your managed provider reduces your liability and adds an extra layer of protection to your business.

Regulatory Compliance: Managed IT services ensure that IT systems and processes comply with laws like GDPR, HIPAA, and industry standards like ISO. Frequent audits are conducted to maintain and confirm compliance with these regulatory standards.

Best Practice Implementation: IT providers implement best practices such as the ITIL framework for IT service management and security. They will keep abreast of evolving best practices to ensure the highest level of security and efficiency in IT management.

Enjoy 24-7 Peace of Mind with Managed IT Support from Levit8

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Managed IT providers play a pivotal role in ensuring businesses in Brisbane have access to reliable, round-the-clock IT support. At Levit8, our state-of-the-art tools, dedicated teams, and proactive strategies mean we provide more than just troubleshooting—we deliver a comprehensive IT management solution that keeps your business running efficiently and securely.

Learn more about our always-on support capabilities with our 24-7 Managed IT Services in Brisbane. If you’re ready to get started, call our team on 1800 538 488 to chat about your ongoing IT needs or send a message via our contact centre.

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